Scope
Last updated: 3 October 2026. This Policy forms part of the Chick Terms of Use. It applies to Chick subscriptions purchased through Apple's App Store, including purchase acknowledgements, renewals, cancellation, refunds, billing support, subscription-state changes, and related commercial records.
Apple manages the App Store payment transaction. Chick manages access to the Chick service after verifying the relevant Apple subscription information. Nothing in this Policy removes mandatory consumer rights.
Plans, prices, and what you buy
A Chick subscription gives access to the relevant paid Chick service for the subscription period shown by Apple. Included features and availability may vary by device, platform, app version, region, and the plan description shown in Chick.
The price, currency, billing period, tax treatment, and renewal information shown by Apple in the App Store purchase sheet are the authoritative purchase terms for that App Store transaction. Chick subscription payments are made through the App Store.
The same signed-in Chick account may use paid access across supported Chick surfaces after Chick verifies the App Store subscription state.
Subscriptions and automatic renewal
Chick uses Apple App Store auto-renewable subscriptions. Unless the Apple purchase screen says otherwise, the subscription renews automatically at the end of each billing period until cancelled.
Apple manages the recurring charge, payment method, App Store receipt or invoice, renewal processing, and cancellation. Chick updates access using verified subscription information received from Apple.
If you cancel renewal, paid Chick access normally continues until the end of the current paid period, subject to Apple's verified subscription state, refunds or revocations, account restrictions, and mandatory law.
Trials and promotions
There is no free trial unless Apple or the Chick App Store purchase flow expressly shows one. Trial, introductory, promotional, offer-code, or discounted eligibility is determined by the applicable App Store offer and Apple's rules.
We are not required to provide a trial, discount, extension, promotional price, or grace period unless it is expressly offered. Apple may apply its own eligibility and billing rules to an App Store offer.
Immediate digital access
Chick is supplied as a digital service. During the App Store purchase flow, you may be asked to confirm that you want paid Chick access to begin as soon as Apple confirms the purchase.
After Chick verifies the App Store transaction, we may begin supplying the paid service immediately. Where applicable law allows, beginning digital supply may affect cancellation or cooling-off rights that might otherwise apply.
Nothing in this Policy removes rights that mandatory law does not allow us to remove. App Store refund and cancellation requests are handled through Apple's applicable processes.
Consumer cancellation and cooling-off rights
Depending on where you live, mandatory consumer law may give you cancellation, refund, or other rights for digital services. Nothing in this Policy excludes rights that cannot legally be excluded.
For an App Store transaction, use Apple's subscription-management and refund processes for the payment transaction. Chick will apply verified Apple subscription, refund, revocation, or cancellation information to your Chick access.
How to cancel
Use Manage App Store Subscription inside the Chick iPhone app or manage the subscription in your Apple Account subscription settings. Apple manages cancellation and renewal for the App Store subscription.
Deleting or uninstalling Chick, removing it from your device, logging out, deleting a shortcut, closing a browser tab, not using Chick, or stopping use of Chick does not by itself cancel an App Store subscription.
To avoid a future renewal, cancel through Apple before the applicable renewal is processed. If Apple records cancellation for the end of the current paid period, Chick access normally continues until that period ends, subject to the verified subscription state and mandatory law.
If Chick does not correctly recognise a subscription you believe is active, use Restore Purchases in the Chick iPhone app and contact support@chick.health if the problem continues.
Account deletion and billing
Chick account deletion and App Store subscription cancellation are separate actions. Deleting the Chick account does not itself cancel billing managed by Apple.
If an active App Store subscription is detected, Chick will warn you before account deletion and provide access to Apple subscription management. You may cancel through Apple first, but Chick also allows immediate account deletion if you choose to continue.
If you delete the Chick account immediately while an App Store subscription remains active, Chick access and ordinary private account data are removed according to the deletion process. Apple billing may continue until you separately cancel the subscription through Apple.
Later Apple renewal or notification events must not recreate a deleted Chick account, private wellness data, login identity, or silently restore product access.
Deleting a Chick account does not automatically create a refund entitlement for past or unused App Store subscription time. Apple handles App Store refund requests, subject to applicable law.
Refunds
Apple processes App Store subscription payments and controls the App Store refund process. If you want to request a refund for an App Store purchase, use Apple's applicable refund-request process or an Apple-provided refund interface where available.
Chick may help investigate service-access or account problems and may provide relevant transaction information to Apple where appropriate, but Chick does not control Apple's refund decision and does not issue a separate Chick receipt for an App Store charge.
When Apple reports a refund, revocation, reversal, or other verified subscription event, Chick may update or end paid Chick access accordingly.
Nothing in this Policy limits any refund, cancellation, or consumer remedy that mandatory law requires.
Failed payments, payment updates, and access
Apple manages the App Store payment method, billing retry, payment authentication, and related billing recovery. Chick does not collect or update the Apple Account payment method.
Chick access follows the verified App Store subscription state we receive from Apple, including any applicable active period, grace period, billing-retry state, expiry, refund, or revocation information.
If an App Store payment problem prevents renewal, update your payment information through Apple and use Restore Purchases in Chick if access does not recover after Apple confirms the subscription.
Chargebacks and disputes
If you do not recognise an App Store charge or believe there is an App Store billing mistake, review your Apple purchase history and use Apple's support or refund process. You may also contact support@chick.health for Chick account or access questions.
A payment dispute, refund request, reversal, or revocation does not by itself delete your Chick account. Chick may restrict or end paid access when verified Apple subscription information no longer supports that access.
Where a payment or refund issue is investigated, Chick may provide relevant commercial evidence to Apple, legal advisers, insurers, regulators, courts, or other appropriate parties while seeking to avoid unnecessary disclosure of private wellness content.
Billing confirmations and commercial evidence
Chick may send, store, and rely on subscription confirmations, legal-version records, purchase acknowledgements, Apple product and transaction identifiers, verified signed transaction information, App Store Server Notifications, subscription-state changes, cancellation, refund or revocation events, support messages, and limited service-access or delivery evidence.
These records may be used to operate paid access, provide support, investigate mistakes, respond to refund or subscription questions, meet accounting or tax duties, enforce the Terms, and protect Chick from fraud or misuse.
Chick does not create a fake Apple payment receipt and does not need your full payment-card details to verify an App Store subscription.
Price changes and feature changes
Chick may change plan names, included features, or subscription pricing from time to time. App Store pricing and any required price-change notice or consent are handled through Apple and the applicable App Store process.
The price shown by Apple for your storefront before purchase or renewal is the relevant App Store price. If you do not agree with a future subscription change, you can manage or cancel the subscription through Apple before the change or renewal takes effect, subject to mandatory law.
Taxes
Apple determines how App Store prices, taxes, and transaction charges are presented and processed for the relevant storefront. The amount shown by Apple before you confirm purchase is the relevant App Store purchase amount, subject to applicable law and Apple's terms.
Billing support
For Chick account, access, or service questions, contact support@chick.health or use the Contact page. For App Store charges, payment methods, subscription cancellation, purchase history, or refund requests, use Apple's App Store and Apple Support tools.
When contacting Chick about a subscription problem, include your Chick account email and, where available, the Apple transaction or purchase reference. Do not send passwords, payment-card security codes, or other unnecessary payment credentials.